Customer Service Portal

If a Driver is getting this message, it is typically due to multiple errors on the AMG-C device or the connectivity to the tablet. Follow these steps to tr...

If a Driver is NOT getting load information, it may be due to a previous load not being closed out on the tablet or the load may not have been sent to the d...

Verify Connections: 1: Verify Wireless connectivity to AMG-C. The below symbol should be displayed in the top right of the tablet:2:Verify the AMG-C unit bo...

Restart the OT1 Devices: 1: Set Duty Status to Off Duty 2: Sign out of the Omnitracs Drive application on the Tablet 3: Hold the power button on the tab...

1. If your tablet is displaying this please do the following. 2. Resetting System 3. If after resetting your system your device is still in PLM mode or...

If your Drivewyze is not displaying any prepass information: Verify Connections: 1: Verify Wireless connectivity to AMG-C. The below symbol should be displ...

If you are seeing this when you are selecting your truck do the following: Call your Driver Manager and have them transfer you to the safety department. ...

If the driver has old loads on his My Planner board: 1. The driver needs to talk to his Driver Manager to verify that the load has been completed or transf...

If you are unable to complete your stop becasue you do not have the correct stop location: 1. Your Driver Manager needs to resend your load information wit...

If the driver is unable to recieve load: 1. Resend that order to the driver 2. Check status of the load in TMW to ensure that it is not completed. 3. Che...